How long does it take to have the order processed?
Processing time usually takes 1-2 business days and orders will arrive within 5 business days from when the order was processed.
Do you offer repair services?
Yes. Please contact us before sending items in for repair. We may be able to solve your problem over the phone or send replacement parts. Learn more here.
Do you ship to P.O. Box?
Yes. In case you want to send your order to P.O. Box, please put the order in via phone. Call our Customer Service at (800) 678-3669 or +1 (510) 732-9229 for those calling from outside USA and Canada…
How do I track my package after it has been shipped?
At the time of shipment you will receive an automated Advance Shipment Notice via email that includes your tracking number.
What is NIST Traceability?
In the USA, the National Institute of Standards & Technology (NIST) develops and maintains the standards of measurement to which all others are ultimately traced. NIST standards allow companies to en…
Do you ship internationally?
We have distributors in many countries throughout the world, and we encourage you to purchase from them. If you are buying a weather product, please try our International Weather Reseller Locator. If…
What is your return policy?
We pledge to '30-day money-back guarantee' policy. Before returning the item, please consider contacting us first, giving us the opportunity to correct the issue for you, or to simply hear your feedb…
Which third-party sensors work with EnviroMonitor?
With EnviroMonitor, you can use many top-tier, third-party sensors. We currently support sensors from AquaCheck, ProSense, Sentek, Omega, Seametrics, Irrometer, and more. We are constantly integratin…
How many integrated sensor suites (ISS) can I 'listen' to with my Vantage Vue or Vantage Pro2 console?
You can transmit data from one sensor suite to a Vantage Vue or Vantage Pro2 console. You can also add up to 7 additional special-purpose sensors or stations such as a Leaf and Soil Moisture/Temperat…
Can I order by phone?
Yes. You can call our Sales & Customer Service department at (800) 678-3669. We are here for you Monday through Friday, 7:00am to 5:30pm, Pacific Time. For orders outside the USA or Canada, call our…
What is your warranty policy?
We warrant our products to be free of defects in material and workmanship for 1 year from the date of original purchase. Learn more here.
What are your order delivery times?
Your order will arrive within 5 business days from when the order was processed. Processing time usually takes 1-2 business days.
How much is shipping?
Shipping cost is calculated in our freight tool based on shipping service, product weight, dimensions, and shipping location. To view your shipping cost before sending in the order, add desired item(…
What are the business hours of your distribution & shipping center?
All orders ship Monday - Friday from Hayward, CA; except holidays: New Year’s Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.